Frequently asked questions
Got a question? Find quick answers right here, or get in touch directly.
What areas in Hawke's Bay do you service?
We proudly service residential and commercial clients right across the Hawke's Bay region, including Napier, Hastings, Havelock North, and surrounding local districts.
Do you offer emergency plumbing and after-hours call-outs?
Yes, we offer emergency call-outs outside our standard working hours. If you are dealing with a burst pipe, active gas leak, major overflow, or blocked drain, call us immediately on 022 687 6105.
How quickly can you attend a job?
For urgent emergencies, we aim to get to you as quickly as possible. For routine installations, maintenance, or inspections, we schedule visits promptly to suit your timeline.
Do you work on both residential and commercial properties?
Yes, we cater to both homeowners and commercial property owners, handling everything from routine tap repairs to full commercial fit-outs and gas systems.
Can you take care of the renovation, including other trades?
Yes. For larger renovations and projects, we can help coordinate the different trades involved, working with trusted builders, electricians, tilers, plasterers and other professionals. Our goal is to make the process simpler for you, with one point of contact helping keep everything moving.
Are you fully qualified and compliant with New Zealand regulations?
Yes. Pro Plumbing and Gas is fully qualified and strictly adheres to all New Zealand building codes, plumbing standards, and gas safety certification regulations for your complete peace of mind.